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Case Study 1 - Establishing a BA Practice
Challenge
Action
Results
Digital transformation efforts lacked consistent BA practices, causing rework and misalignment across projects.
Established and led a university-wide BA framework; introduced standard tools, templates, and mentoring; aligned with PMO and IT leadership.
Improved delivery consistency and stakeholder confidence; BA maturity uplift recognised in audits; led further capability programs.
Case Study 2 - Enterprise BA Framework
Challenge
Action
Result
Inconsistent BA approaches across multiple transformation workstreams (student, research, HR, finance).
Designed and implemented an enterprise-level BA framework; engaged executives and sponsors; defined standard artefacts and role definitions; coached and built a BA CoE.
Reduced rework by 40%; enabled consistent delivery across 20+ initiatives; invited to join enterprise governance forums.
Case Study 3 - Infrastructure Modernisation Program
Challenge
Action
Result
Legacy infrastructure increasing operational risk and costs.
Led BA stream across multiple workstreams; aligned senior stakeholders; mentored BA team; ensured clear business-to-technology traceability.
Reduced infrastructure costs by 45%; improved reliability and scalability; invited to join steering committee for subsequent programs.
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